Support and Training
In Giant Swarm we aim to be an extension of your IT team and for that reason our support is built with care and effort. Discover how.
We build and run a platform which lets our customers manage as many clusters as they need with a given set of (managed) applications they decide. We ensure these clusters and applications stay in the same predictable state. This becomes especially important once you need to run multiple clusters and applications for different teams, on different environments, with different configurations or in multiple locations.
We accompany our customers throughout their cloud-native journey. Having someone to contact when problems occur is as important to us as providing a great product. Regardless of where you are in the journey. To us, it is actually the obvious complement to our product. The following is a brief description of our support process.
The support we provide is an essential part of our offering. Here we explain various support service processes and workflows.
- Training Catalog
Overview of the trainings and workshops we offer to customers in order to share our knowledge and best practices with them and answer possible follow-up questions.
- Sharing secrets with us
When getting started with Giant Swarm, some secrets will need to be shared. In this page, we describe how to do it safely and effectively.
- Installation names
Every Giant Swarm installation has a unique name. Learn here how to select a name for your new installation.
- P1 Incident Process
The process used by the Giant Swarm support team when a priority one incident is called.
- Shared installations
Giant Swarm customers usually work with their own installation(s). However, we also provide shared installations for trials and proof of concept (PoC) projects. This article explains the differences and what to do as a customer to get started on a shared installation.
- Kubernetes resources
Pointers to the best resources about Kubernetes to get you up to speed with Kubernetes fast.